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What To Do If Your Driver Canceled

Last updated: May 2026 · Content Owner: Rider Support Team

Quick summary: If your driver canceled, the Uber app will automatically search for a new driver. You should not be charged a cancellation fee. If you were charged, you can dispute it directly in the app.

What Happens After a Driver Cancels

You will receive a notification in the Uber app that your driver has canceled.
The app will automatically begin searching for a new driver.
If no driver is available, you may need to request a new ride manually.
Check your app to confirm whether a new driver has been assigned.

Were You Charged a Cancellation Fee?

Use the guide below to find out if the charge is valid or if you should request a refund.

🟡 If your driver canceled while on the way to pick you up:

You should not be charged a cancellation fee. The app should automatically find you a new driver. If you were charged, dispute the fee.

🔴 If your driver canceled after waiting at your pickup location:

A cancellation fee may apply depending on your ride type and how long the driver waited:

Ride Type	Driver Wait Time Before Fee Applies
UberX, UberXL, Comfort, Pet	5 minutes
Comfort	10 minutes
Uber Black, SUV	15 minutes
UberX Share	2 minutes

🟢 You should NOT be charged if:

Your driver had not made progress toward your pickup location
Your driver was running late
Your driver was still completing another trip

How To Dispute a Cancellation Fee

Open the Uber app and tap Account
Tap Trips and select the trip in question
Tap Get Trip Help
Select I was charged a cancellation fee
Follow the prompts to submit your dispute

Content Type: Troubleshooting Guide | Audience: Riders | Topic Tags: cancellation, driver canceled, refund, cancellation fee | Last Updated: May 2026 | Owner: Rider Support Team